Voice-based public services

A public service that answers the phone to everyone who calls, strong accents included.

With Partner organisation

The problem

People with atypical speech or a strong accent could not get the telephone system to understand them.

They repeated their request several times and many ended up hanging up. The service left out exactly those who needed it most. Sample text.
The solution

A recogniser adapted to diverse voices and a dialogue that knows how to repair the conversation.

We trained the system on samples of real speech, co-designed the responses with users and integrated it with the existing platform. Sample text.
The results

Half the retries and more people served the first time.

The service has been in production since 2024 and has become a reference for other administrations. Sample text.

“The system now understands whoever calls, including people with a strong accent.”

Name Surname · Position, Partner organisation

Partner organisation

Name of the organisation

A short description of the organisation and of its role in the case. Sample text.

The DELTA team that worked on the case.

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